Returns Policy

Return/refund and cancellation Policy

After ordering if you wish to cancel your order you must contact us as soon as possible as most orders are packaged or dispatched shortly after being ordered, we will endeavour to do our best to cancel the order before it is sent. Once goods have been sent an order cannot be cancelled or refunded until sent back to us at buyers cost. In the unlikely event that your goods are received damaged or with a manufacturer’s fault, you must notify us within 24 hours of the receipt of your order. Goods must then be shipped back to Just Tiles ltd. Please be aware that you will be fully responsible for the return of goods and any associated costs of return. We will only process refunds for goods received back complete and in a saleable condition. Special tiles, which have been imported at your request, are not returnable and therefore non-refundable. All goods returned to Just Tiles ltd must be returned in its original undamaged packaging and unused. Under the Distance Selling Regulation 2015, customers may return goods up to fourteen days after the order is placed. Returned goods must be unused and in its original undamaged packaging. Just Tiles ltd will not be responsible for shipping goods back to us; this is the responsibility of the consumer. Unfortunately we cannot accept resellable returns later than 14 days because of batch and shade issues etc. Monies will be refunded once the order has been returned to us and received in good order less 30% re-stocking fee of the initial price of the goods ordered and less the original shipping cost.


All prices shown include VAT. Description of Goods All images, descriptive matter, specifications and advertising on our website are for the sole purpose of giving an approximate description of the goods. All specifications given to the Customer are approximate and intended as a guide only. We always endeavour to ensure all product descriptions are correct, but advise customers to seek technical advice from qualified sources prior to ordering products and any work to be carried out. Just Tiles ltd cannot be held responsible for any discrepancy from the images on the website, and how they appear on your screen. If you do not want them, you will be liable to have the delivery and return transport fee deducted from your refund.

Ordering of Goods

To order goods you should follow the instructions on our website. Please note that orders will be supplied to the nearest full tile above the requested m2. Your order will be automatically adjusted to include full tiles only.

Availability of Goods

All goods are subject to availability and if they are in stock in our warehouse, delivery will normally be made within 2-5 working days. If our supplier’s or we are temporarily out of stock for any reason we will notify you of this situation and you should in these cases allow up to 14 working days for delivery. For delays longer than 14 days, you will have the opportunity to cancel the order for a full refund. We will not however be responsible for compensating you for any other losses you may suffer if we are not able to supply the goods within these times.

Checks to make before fitting

We advise you to buy tiles, borders and decors from the same range as the tiles may be sourced from different suppliers which may result in a slight variation in size/colour. Please check your tiles carefully before fixing. Shade variation is a design feature of most of our tiles. If for any reason you are not happy with the shade of your tiles, we cannot accept the responsibility after the tiles have been fixed. Please ensure you are happy with the shade of your tiles before you start any project.


We guarantee your satisfaction. If for any reasons you feel that you have the need to complain then do not hesitate to contact us. Please Note: All Descriptions of the entire product on the site are written in good faith. Please be aware that product descriptions such as heavy duty/stainless/value of money ….etc. may actually be down to the user of said tools. Just Tiles ltd cannot be responsible for user error or heavy handedness of any tool sold on this site. It is up to the management of Just Tiles ltd to refund any monies paid for any product we deem has not fulfilled its description.

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